Shipping policy
Shipping Policy
Thank you for shopping at Lu & Ru Co.! Below are the terms and conditions that constitute our Shipping Policy.
Processing Time
- All orders are processed within 3-5 business days.
- Orders may not shipped or delivered on weekends or holidays.
Shipping Rates & Delivery Estimates
- Shipping charges for your order will be calculated and displayed at checkout.
- We offer Standard Shipping for a flat rate of $8.
- Shipping is free over $100.
- Delivery typically takes 5-8 business days.
- All delivery dates are estimates only and are not guaranteed.
Shipment Confirmation & Tracking
- You will receive a Shipment Confirmation email once your order ships.
- This email will contain your tracking number(s).
- The tracking number will become active within 24 hours.
Customs, Duties, and Taxes
- Lu & Ru Co. is not responsible for any customs and taxes applied to your order.
- All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages and Lost Packages
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Lu & Ru Co. is not liable for any products damaged or lost during shipping.
- If you received your order damaged, please save all packaging materials and file a claim with the shipment carrier.