FAQ

• Can I change or cancel my order once it is placed?
  • We work quickly to process your orders manually! Please review your cart carefully before checking out, as we are typically unable to accommodate cancellation or modification requests once an order is confirmed.
• The item I want is sold out! Will it restock?
  • To keep our boutique selections fresh and unique, many of our items are released in limited boutique drops and may not restock. Make sure to follow our social channels and favorite our store to stay updated on upcoming launches.

• How do I know what size to buy?
  • Sizing charts are provided with some items as a general reference guide to help you find your best fit. Please note that all sizing is approximate and could vary slightly depending on fabric elasticity, manufacturing cuts, and individual garment silhouettes.

• Why does the color of my item look slightly different than the website photos?
  • We make every effort to display the colors and textures of our apparel as accurately as possible. However, actual colors may vary slightly due to professional studio lighting, fabric dye lots, and individual device screen configurations or brightness settings.

• How long will it take for my order to ship?
  • Because we manage store inventory and pack everything carefully by hand, all orders are processed manually. Please allow standard processing time for your order to be packaged and transferred to the carrier. You will receive a tracking link via email the moment it ships.

• What is your return policy?
  • Items are subject to return or exchange strictly in accordance with our official guidelines. You can view our full criteria, timeframes, and eligibility requirements on our dedicated Refund Policy Page.

• Where do I send my return package?
  • Once your return request is submitted and approved via email, we will send a pre-paid shipping label directly to your inbox. Simply print the label, attach it to your original packaging, and drop it off at the designated carrier.
  • Note: An $8.00 flat-rate shipping fee will be deducted from your final refund amount to cover the cost of the return label
• How can I get in touch with customer support?
  • We are always happy to help! For any questions regarding your order, sizing, or policies, please reach out to us at our official support email: shop@luandruco.com.